On her greatest lesson from the industry, Anna shared that: “Mistakes are not bad. Mistakes are good. I am a complete reflection of every single mistake I’ve ever made… Doing everything right does not teach you. Doing every wrong teaches you…Mistakes are lessons.”
On reflection, she also wishes she realised she saw the value in being her authentic self, much earlier on in her career. She admits that back then she would try to hide the bones of her personality such as her positivity and femininity, as she thought to do well in her career, she had be tough or aggressive. Knowing better now, she advices future hospitality professionals to be themselves. “Be you. Be really proud of who you are. The sooner you accept yourself for the good, the bad and the ugly, the calmer and nicer It will feel inside and the higher you will actually go because people love sincerity, honesty and integrity.”
In addition, Anna pointed out: “You have to like people to like this job, and if you don’t like people you shouldn’t be in this job. This job is all about people. It’s all about giving and sharing and grafting”. This is reflected in her management philosophy of promoting and reinforcing kindness, passion, honesty, respect, and communication.
Follow more of Anna’s journey on Instagram: @haughser
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